Terms & Conditions

Last updated: October 2024

policy

Agreement Deemed by Use

Use of this Website (“site”) deems your agreement to be bound by the terms and conditions of use (“terms and conditions”) listed below.

Registration and Use of Our Website(s) and/or User System

5.1 Registered Users Only

Only registered users may purchase services and/or goods on our Website(s) and/or User System.

5.2 User Registration

To register as a user, you must provide a unique username and password, along with certain personal details and information to Kopano Group. These credentials will be required to access our Website(s) and/or User System to purchase services and/or goods.

5.3 Username and Password Usage

You agree and warrant that your username and password:

5.4 Security and Access

For security purposes, you agree to enter the correct username and password when ordering services and/or goods. Failure to do so will result in access being denied.

5.5 Responsibility for Orders

You agree that once the correct username and password associated with your account have been entered, you will be liable for payment of any orders made, even if the use of the username and password was unauthorized or fraudulent. This liability stands unless you cancel the order in accordance with the Terms and Conditions outlined below.

5.6 Reporting Unauthorized Use

You agree to notify Kopano Group immediately if you become aware of or reasonably suspect any unauthorized access or use of your username and password. You also agree to take steps to mitigate any potential loss or harm.

5.7 Age and Legal Capacity

By using our Website(s) and/or User System, you warrant that you are 18 years of age or older and have full legal capacity. If you are under 18 or not legally permitted to enter into a binding agreement, you may only use our Website(s) and/or User System under the supervision of a parent or legal guardian, who will be bound by these Terms and Conditions and held liable for your obligations.

5.8 Prohibited Interference

You agree not to use any documents, software, or other instruments to interfere with the proper functioning of our Website(s) and/or User System. Additionally, you agree not to use any robot, spider, automatic device, or manual process to monitor, copy, distribute, or modify our Website(s) and/or User System without prior written consent from an authorized Kopano Group representative. Consent is deemed given for standard search engine technology used by Internet search websites.

5.9 Prohibited Use of Website

You may not use our Website(s) and/or User System to distribute material that is defamatory, offensive, contains or amounts to hate speech, or is otherwise unlawful.

5.10 Use of Website Content

You may not display, publish, copy, print, post, or otherwise use any content from our Website(s) and/or User System without the express prior written consent of an authorized Kopano Group representative.

Use of Materials, Graphics, and Text from this Site

Unless otherwise specified, the products that are presented for the purposes of promoting Kopano Group as Importers / Resellers & Traders for Petroleum products and providing sales information about Kopano to suppliers, wholesalers and direct clients and exit buyers. Images are for display purposes only and provide an indicative representation of the product advertised. In no way is Kopano Group liable for the accuracy nor representation of the image displayed to the final product.
No material from Kopano on this site or any website owned, operated, licensed or controlled by Kopano Group may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way save for the following exception.
Exception: You may download one copy of this site document on any single computer for your personal non commercial use, and may print hard copies for non-commercial use, provided you retain all copyright and other proprietary notices. Modification or use of the materials for any other purpose is a violation of PI copyright and other proprietary rights.
Use of any material in this site on any other website or networked computer environment is prohibited.
All trademarks, service marks, and trade names are proprietary to Kopano Group.
All other rights are reserved by Kopano Group as the copyright owner.

Flow Rates / Capacities

Flow rates and capacities quoted are to be used as a guide only. This sales information is gleaned from manufacturer’s technical data and usually represents “best case” performance. It would be prudent of you to base your sizing calculations on 75% of the stated flow rate / capacities quoted. Kopano Group will in no way be liable for flow rates and capacities in end use applications

Links to Other Sites (if applicable)

Material in this site may contain links to external Internet websites. Kopano Group does not sponsor, endorse, adopt, confirm, guarantee or approve of any material or representations made in those websites.
Kopano Group makes no warranties or representations regarding the quality, accuracy, merchantability or fitness for purpose of any material on other websites to which material on this site is linked.
Kopano Group does not warrant that material on linked sites is free of any computer virus or any other defects or errors, infringements of intellectual property rights, nor does it authorise any such infringement by reason of the linking of this site to material on other websites.
It is your responsibility to decide if you will accept the accuracy, currency and reliability of sales information found either on this site or in external Internet websites which are linked to this site's pages and you do so entirely at your own risk.
Any technical data such as speed or feeds obtained from external websites is the recommendation of the proprietor of that site. Kopano Group makes no warranties that this sales information is correct, it is provided as guide only not by Kopano Group, but by the third party site. Kopano takes no responsibility for damage to tooling or jobs where the damage incurred resulted from sales information from a third party site.

Linking to this Site

Links to this site are permitted, provided the full html page is loaded and is not more than one layer from the index.html page.
Links to individual graphics or to areas that are considered "security areas" that bypass any security protection or password protect that Kopano Group establishes are expressly prohibited. If you wish to use a graphic to link to this site please link to our main page: www.kopano.net

Products Promoted and Contract Development

Images and technical information listed on this site and terms and conditions of any kind relating to products displayed on this site may not be current or complete and therefore under no circumstances constitute an offer or undertaking by Kopano Group, Kopano Group reserves the right to vary or modify the sales information in the site without notice.
Kopano Group makes no representation that the products listed in this site are currently available, and it is your responsibility to verify product availability and pricing with Kopano Group at the address below. For full details of product sales information, product images, product price, and conditions contact us at email: info@kopano.net

Disclaimer

The materials in this site are provided "as is" and without warranties of any kind, either express or implied.
The sales information in the site is altered periodically and changes in circumstances after sales information is placed in this site may affect the accuracy of the sales information. It is your responsibility to assess and verify the accuracy, currency, completeness and reliability of sales information in the site's pages.
Kopano Group makes no warranties or representations express or implied regarding the quality, accuracy, completeness, timeliness, merchantability or fitness for purpose of any material in this site or product referred to in this site.
Kopano Group makes no warranties that this site is free of human or mechanical error, technical inaccuracies or typographical errors.
Kopano Group makes no warranties or representation that the material in this site will not cause damage or that the material is free from any computer virus or any other defects or errors or omissions and refers to the Limitation of Liability section below.

Limitation of Liability

You waive and release Kopano Group, its servants and agents to the fullest extent permitted by law from any and all claims arising out of or related to the use of material or sales information made available through this site.
Kopano Group, its servants or agents shall not, under any circumstances be liable for any injury, loss or damage arising out of or related to the use, or the inability to use, the materials in this site. This limitation of liability includes but is not limited to incidental, special or consequential damages, damages for loss of business or other profits.

Jurisdiction

This site is controlled and operated by Kopano Group from its offices in South Africa, Botswana, London and by use of this site you agree to submit to the jurisdiction of the courts of London if a conflict arises from the use of this site. If you choose to access this site from other locations you are responsible for compliance with local laws, if and to the extent such local laws apply.

Severability

If any provision of the Terms and Conditions is unlawful, void, or for any reason unenforceable, that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining terms and conditions. This is the entire agreement between the parties relating to the subject matter

Privacy Policy

Refer to Privacy Policy

Definitions

In these terms and conditions, unless the context otherwise requires:

"Application" in relation to a Buyer means the Thirty Day Commercial Credit Account Application signed by the Buyer which refers to these terms and conditions.
"Buyer" means the Person named in the relevant Sales Invoice or Quotation.
"Exclusive Goods" means any goods which are, at the Buyer's request, embellished, embroidered, printed, machined, cut-to-size or specifically ordered for the Buyer.
"GST" means the goods and services tax as imposed by the GST Law together with any related interest, penalties, fines or other charge.
"GST Law" has the meaning given to that term in A New Tax System (Goods and Services) Act 1999, or, if that Act does not exist for any reason, means any Act imposing or relating to the imposition or administration of a goods and services tax in South Africa, Botswana, London and any regulation made under that Act.
"Payment" means any amount payable under or in connection with a Quotation or Sales Invoice including any amount payable by way of indemnity, reimbursement or otherwise (other than a GST Amount) and includes the provision of any non-monetary consideration.
"Person" includes an individual, the estate of an individual, a body politic, a corporation, an association (incorporated or unincorporated) and a statutory or other authority.
"Purchase Price" means the price for the goods set out in the relevant Quotation or Sales Invoice.
"Quotation" means the form of quotation submitted by a Seller to the Buyer in which these terms and conditions are deemed to be incorporated.
"Sales Invoice" means the sales invoice issued by a Seller to the Buyer in which these terms and conditions are or are deemed to be incorporated.
"Seller" in relation to any Quotation or Sales Invoice means:

Interpretation

Any special conditions specified on a Quotation or Sales Invoice shall, to the extent they are inconsistent with these terms and conditions, take precedence over these terms and conditions.
Words importing the singular shall include the plural (and vice versa).
If any provision of these terms and conditions is invalid and does not go to the essence of this agreement, these terms and conditions should be read as if that provision has been severed.

Governing Terms and Conditions

These are the only terms and conditions which are binding upon a Seller with the exception of those otherwise agreed in writing by the Seller which is imposed by a statute and which cannot be excluded. Any direction by the Buyer either verbal or written to procure goods or services from the Seller will be deemed as acceptance by the Buyer of these terms and conditions, despite any provisions to the contrary in the direction or any purchase order issued by the Buyer.

Terms of Payment

The standard payment terms from the Seller is deemed as payment in advance once order is placed for ex Tank product. For CIF transactions a formal financial instrument is required to qualify for a Vessel shipment to be sent to any safe world port, and goods are paid in full after SGS at the port of discharge. FOB transactions the transactional procedure from the Refinery or Re seller will apply.

Inspection and Acceptance

The Buyer shall inspect all goods upon delivery and shall reject any load immediately if required standards are not met, any product accepted into tank or truck will be free from any claim and seen as Quality and Quantity accepted as per required standards and or testing. Failing to reject a load or shipment is subject to any non-excludable condition implied by law, such as those in the Trade Practices Act 1974 (Cth), the goods shall be deemed to have been delivered to and accepted by the Buyer.

Returns

Returns will be accepted for faulty or defective goods or any other non-excludable obligations of the Seller set out in the Trade Practices Act 1974 (Cth) or similar State and Territory legislation.
Returns other than those referred to in (a) above, must be approved by the Seller named in the relevant Sales Invoice. These authorised returns must be freight prepaid and will only be accepted if they are in a saleable condition. The Seller reserves the right to charge a handling fee equal to 15% of the price of the goods returned under this provision. Products specifically purchased, manufactured, machined or cut to size or to the Buyer's specification are not returnable unless they are of the kind referred to in (a) above.

Quotations

Unless previously withdrawn, a quotation is valid for 30 days or such other period as stated in it. A quotation is not to be construed as an obligation to sell but merely an invitation to treat and no contractual relationship shall arise from it until the Buyer's order has been accepted in writing by the Seller which provided the Quotation.
No Seller shall be bound by any conditions attaching to the Buyer's order or acceptance of a Quotation and, unless such conditions are expressly accepted by the relevant Seller in writing, the Buyer acknowledges that such conditions are expressly negative.
Every Quotation or Full Corporate Offer is subject to and conditional upon obtaining any necessary import, export or other licence.

VAT & Duties

The parties agree that:

the Purchase Price is non vat rated ;
all other Payments have been calculated without regard to VAT;
each party will comply with its obligations under the Trade Practices Act 1974 when calculating the amount of any Payment and the amount of any relevant Payments will be adjusted accordingly;
if the whole or any part of any Payment is the consideration for a Taxable Supply (other than for payment of the Purchase Price) for which the payee is liable to VAT, the payer must pay to the payee an additional amount equal to the VAT Amount, either concurrently with that Payment or as otherwise agreed in writing.
any reference to a cost or expense in this Agreement excludes any amount in respect of vat forming part of the relevant cost or expense when incurred by the relevant party for which that party can claim an Input Tax Credit; and the payee will provide to the payer a Tax Invoice.

Passing of Property and Risk

Goods supplied by a Seller to the Buyer shall be at the Buyer's risk immediately upon deliver to the Buyer, into the Buyer's custody or at the Buyer's direction (whichever happens first). The Buyer shall insure the goods from the time of that delivery at its cost against such risks as it thinks appropriate, shall note the interest of the Seller named in the relevant Sales Invoice on the insurance policy and shall produce a certificate to this effect to that Seller upon request.
Property in the goods supplied by a Seller to the Buyer under these terms and conditions shall not pass to the Buyer until those goods and other goods have been paid for in full.
Until the goods have been paid for in full:

the Buyer shall store the goods in a manner which shows clearly that they are the property of the Seller which supplied them; and
the Buyer may sell the goods, in the ordinary course of its business, as agent for the Seller and shall account to the Seller for the proceeds of sale (including any proceeds from insurance claims). These proceeds must be kept in a separate bank account.

Supply

Each Seller reserves the right to suspend or discontinue the supply of goods to the Buyer without being obliged to give any reason for its action.

Part Deliveries

Each Seller reserves the right to make part deliveries of any order, and each part delivery shall constitute a separate sale of goods upon these terms and conditions. A part delivery of an order shall not invalidate the balance of an order.

Installation

A Seller’s Quotation or Sale Invoice is made on a supply only basis. Installation and commissioning (if any) is at the expense of the Buyer unless otherwise specified in writing by the relevant Seller.

Dimensions, Performance Data and other Descriptive Details

Photographs, drawings, illustrations, weights, dimensions and any other particulars accompanying, associated with or given in a Quotation, descriptive literature or a catalogue approximate the goods offered but may be subject to alteration without notice.
Any performance data provided by a Seller or a manufacturer is an estimate only and should be construed accordingly.
Unless agreed to the contrary in writing, each Seller reserves the right to supply an alternative brand or substitute product when necessary.

Shipment and Delivery

Upon acceptance of an order by a Seller that Seller will seek confirmation of the period of shipment or delivery. If any variation has occurred in the quoted period, that Seller will notify the Buyer. Unless the Buyer objects in writing within 7 days of that notification to the Buyer, the period of shipment or delivery notified to the Buyer will be the contractual period for shipment or delivery.
A delivery charge will apply to all deliveries with the exception of back order deliveries which are part of an original order that has been partly fulfilled.

Manufacturers' Changes

Where a Seller is acting as agent for a manufacturer or supplier, the Seller shall not be liable for any alteration or variation in the goods made by this manufacturer or the supplier.

Currency

Where goods are imported into Australia, any adverse variation in the price arising from fluctuation in exchange rates between the date of the Buyer’s order and the date of payment by the relevant Seller will be to the Buyer’s account.

Contingencies

Any charge, duty, impost, sales tax or other expenditure which is not applicable at the date of Quotation or Sales Invoice but which is subsequently levied upon a Seller in relation to a Quotation or Sales Invoice as a result of the introduction of any legislation, regulation or governmental policy, shall be to the Buyer’s account.

Charges Beyond Point of Delivery Quoted

Unless otherwise agreed in writing, if a Seller prepays freight, insurance, custom and import duties (if any), landing and delivery charges and all other charges in connection with shipment and delivery of the goods, then any such charges shall be to the Buyer’s account. Each Seller reserves the right to nominate the means of delivery.

Force Majeure

If the performance or observance of any obligations of any Seller is prevented, restricted or affected by reason of a force majeure event including strike, lock out, industrial dispute, raw material shortage, breakdown of plant, transport or equipment or any other cause beyond the reasonable control of the Seller, the Seller may, in its absolute discretion give prompt notice of that cause to the Buyer. On delivery of that notice the Seller is excused from such performance or observance to the extent of the relevant prevention, restriction or effect.

Default of Buyer

If these terms and conditions are not strictly observed by the Buyer, the Seller may in its absolute discretion, refuse to supply to the Buyer and the Seller shall not be liable to the Buyer for any loss or damage the Buyer may sustain as a result of such refusal. The costs of collection of any moneys are due and payable by the Buyer, including the fees of any mercantile agent or lawyer engaged by the Seller.

Buyer's Cancellation

Unless otherwise agreed in writing, the Buyer shall have no right to cancel an order which has been accepted by a Seller. If a right of cancellation is expressly reserved to the Buyer, such right of cancellation must be exercised by notice in writing from the Buyer to the Seller with which the order has been placed not later than 7 days for a truck load and 21 days prior to the estimated date of shipment if it’s a Vessel, by the manufacturer or that Seller as the case may be. Unless otherwise agreed between the Buyer and Seller, upon cancellation prior to shipment any deposit paid by the Buyer shall be forfeited to the manufacturer or Seller (as the case may be). Despite the cancellation of any order for any reason, the Buyer must still purchase from the Seller any goods ordered by the Buyer which constitute Exclusive Goods (whether in store, in transit or being manufactured) which were procured or ordered by the Seller before such cancellation, unless otherwise agreed in writing by the Seller.

Warranty

The Seller makes no express warranties under this Agreement except that to the extent that the goods supplied are covered by the manufacturer's warranty, the Seller will pass on to the Buyer the benefit of the manufacturer's warranty.
Upon discovery of any defect in the goods supplied by a Seller the Buyer shall immediately notify that Seller in writing. The Buyer shall not carry out any remedial work to allegedly defective goods without first obtaining the written consent of that Seller to do so.
The Seller does not exclude or limit application of any provision of any statute (including the Trade Practices Act (Cth)) where to do so would contravene that statute or cause any part of this clause to be void.
The Seller excludes all conditions, warranties and terms, whether expressed or implied by law or otherwise in respect of the goods which may apart from this clause be binding upon the Seller, except any implied conditions and warranties the exclusion of which would contravene any statute or cause this clause to be void.
To the extent permitted by statute, the liability, if any, of the Seller arising from the breach of any implied conditions or warranties in relation to the supply of goods other than goods of a kind ordinarily acquired for personal, domestic or household use or consumption, shall at the Seller's option be limited to:

The Seller excludes all liability to the Buyer in negligence for acts or omissions of the Seller, its employees, agents and contractors and all liability to the Buyer in contract for consequential or indirect loss or damages, arising out of or in connection with this Agreement.
The Buyer expressly acknowledges and agrees that it has not relied upon, any advice given by a Seller, its agents or employees in relation to the suitability for any purpose of goods or materials supplied by a Seller.
To the extent permitted by statute, all warranties (whether express or implied, and whether given by the Seller, the manufacturer or a third party) and any obligation of the Seller to repair or replace any goods are void in respect of any goods which the Buyer tampers with or alters.

Alteration to Conditions

A Seller may, at any time and from time to time, alter these terms and conditions.

Vienna Sales Convention

The United Nations Convention on Contracts for the International Sale of Goods (Vienna 1980) known as the Vienna Sales Convention does not apply to the contract comprised by these terms and conditions nor do any of the terms and conditions express or implied by the Vienna Sales Convention form part of the contract.

Governing Law

These terms and conditions and any contract including them shall be governed by and construed in accordance with the laws of the South Africa, Botswana and or London, and the Seller and the Buyer submit to the non-exclusive jurisdiction of the Courts of London, South Africa or Botswana at the sole discretion of the Importer, Reseller and or Trader
Buyers are advised that goods shipped are entirely at the Buyer’s risk from the time the goods leave the storage facility.
The only exception shall be when Kopano Group, under instructions from the buyer and at the buyer’s expense, has shipped the goods via Sea, rail or Road.
When product is moved by truck, rail or Vessel the full responsibility for the safety of the product is the responsibility of the logistics company until delivered to its final destination and placed into the buyers tanks.
Under all other circumstances, Kopano Group take responsibility for goods lost in transit, goods delivered late or goods damaged in transit, this responsibility rest solely on the Logistics company .
The logistics company takes soul responsibility to arrange insurance cover of the goods in transit.
Kopano Group will not ship products using a buyer’s transport company unless Kopano is provided with Pre Paid shipping labels to fully cover the cost of the product and transport to the nominated delivery address and or port.